Jewlzie Customer Service Policies

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Shipping & Delivery

Do you ship to my country?

Yes! We can ship nearly anywhere on the planet that receives regular postal services. However, please note that we’re currently unable to ship to France, Germany, Italy, Monaco, and Turkey.

Do you ship to PO Boxes/APO/FPO Addresses?

Yes, we can ship to valid PO Box and military addresses. However, we can only ship by non registered post to such addresses as this is the only method that does not require a signature on receipt. Please note if you choose this option, which we don't recommend, you are accepting liability for non delivery for whatever reason. Non registered post cannot be tracked.

How long will it take to get my order?

We offer FREE shipping anywhere in the world. Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation with a tracking number once it ships.

  • Registered Post:

    You can expect to receive your order shipped via registered post within 4-6 days to major cities, 7-10 days for other destinations and 10-14 days for more remote areas. If you have not received your order after 14 business days please contact us. All orders shipped via registered post are insured for loss or damage. Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.

  • Non-registered post:

    Most customers will receive their order in 10-14 days, however it may take 14-21 days for more remote destinations. Orders to military addresses or PO boxes must be sent via non-registered post. A signature is not required for delivery and tracking is not available. We cannot accept claims for loss or damage. We generally recommend you send your order via registered post.

How will I know when my order has been shipped?

After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number. An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped within 24 hours after the order has been placed.

What if my order hasn't arrived after 14 working days?

All information supplied to us by the postal services is automatically updated in our online tracking service. If your order has not been delivered within the expected delivery time, please contact your local postal services using the postal reference or tracking number provided in your shipping status email. If you are unable to find your order, please contact us and we will gladly follow up on your behalf. Remember to include your order number on all correspondence to ensure prompt service.

Payment

Do you accept my Credit or Debit Card?

We accept all major international credit & debit cards:

  • Visa

  • MasterCard

  • Discover

  • American Express

Returns & Refund Policies

Return and Refund Policies

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Any problems with items you receive must be reported to us within 7 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received. Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused. If there is any defect in the product on receipt then it may be returned to us for a refund at that time. Please contact our orders department through our contact page, before returning anything, so we can inform you where to send and how to arrange the refund. Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.

*** Important note on returning fragrances ordered internationally: Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions. ***

Privacy Policies

Are my details secure?

Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from Jewlzie. We use the 128-Bit SSL encryption technology provided by GeoTrust RapidSSL to ensure all your details are kept secure. We do not sell, rent or otherwise pass on any of your details to other parties. Ever.

Detailed Privacy Policies

You can find more detailed Privacy Policies on the Jewlzie Privacy Policies page.